Terms and Conditions

2.1 You may only use the services of this Website if you have reached the legal age in your jurisdiction and are at least 18 years old. By accepting these Terms, you confirm that you meet the age requirements. If you are under 18, you must immediately leave the Website.

2.2 The Company does not guarantee or take responsibility for the legality of your use of the Website, particularly in jurisdictions where online gambling is prohibited, regulated, or unregulated. It is your responsibility to be aware of and comply with the gambling laws in your location. Before creating an account or using the Website, you must verify whether online gambling is legal in your jurisdiction. By using the Website, you confirm that you are legally permitted to participate in online gambling. If gambling laws in your jurisdiction change to prohibit online gaming, you must immediately close your account and stop using the Website’s services.

2.3 Residents of the following countries (the "Excluded Jurisdictions") are prohibited from opening accounts or depositing funds on the Website: Afghanistan, Armenia, Belarus, Belgium, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Myanmar, Romania, Russia, North Korea, Netherlands, Netherlands Antilles, Sweden, Ukraine (including Crimea), United Kingdom, United States of America, and Côte d'Ivoire.

The Company reserves the right to modify this list at its discretion, without prior notice. Any changes will be posted on the Website, and you are responsible for regularly reviewing the Terms to ensure you are not located in any updated Excluded Jurisdictions. If you reside in or are located in one of these jurisdictions, you agree not to open or use an account and to close your account if one has already been created.

2.4 In addition to the Excluded Jurisdictions, certain software providers available on the Website may impose regional restrictions on their services. These restrictions are detailed in the "Additional Territorial Restrictions" section of these Terms. By accessing such software, you confirm that you are not a resident of any restricted regions.

3.1 The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:

• using the Website for commercial purposes or in someone else’s name or interest;
• engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed;
• using any form of cheating or other means of gaining an unfair advantage or influence, including, without limitation, making use of a software error, loophole or bug, using software or hardware to automate, distort or influence the outcome of bets;
• colluding with other customers or third parties. This includes, without limitation, playing in the interest of others, sharing information, cooperating or coordinating with others;
• using unfair betting patterns or strategies, such as equal, zero or low margin bets, bets with minimal risks, hedge betting, or otherwise placing bets in such a way that in our opinion the system is being abused, guaranteed win is achieved, or the risk is minimized;
• engaging in money laundering, terrorism financing or any other criminal activity;
• threatening, harassing or abusing other customers or members of our staff;
• attempting to attack, gain unauthorized access to, or hinder operation of, the Website, the servers on which the Website is stored, or any server, computer or database connected to the Website, attempting to circumvent our security systems;
• attempting to copy, reverse engineer, decompile, modify, derive source code or other information from the software connected to, or used by, the Website, as well as attempting to remove or obscure any proprietary notices placed on such software, or use it for any other purpose than personal entertainment;
• attempting to sell or transfer your account to other persons or to acquire accounts of other persons.

3.2 You agree not to bring harm to the Website or its reputation.

3.3 We reserve the right from time to time to conduct a game play review/review the customer`s betting activity to verify compliance with the Terms. If, upon such a review, it appears that the customer is participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion, deem to be abusive, we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to close the customer account.

3.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:

• immediately block your account and suspend your access to the Website and/or its services, suspend all pending withdrawal requests and other payments to you for the period of investigation;
• permanently close your account with the Website and all other partner websites on our platform and deny any future use of the Website and the partner websites;
• void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;
• void any bonus balance on your account and/or limit your future participation in our bonus and promotional offers or deny them to you;
• contact the relevant authorities to inform them of any suspected illegal activity and/or to collect any payments that you owe to the Company.

3.5 The Company retains the right to notify the responsible government bodies as well as other online casino operators, online service providers and banks, payment and credit card processors, electronic payment providers, as well as financial institutions in case of a suspected fraudulent, illegal or otherwise suspicious activity. For your part, you agree to provide full cooperation to investigations of such activities.

4.1 You acknowledge and agree that the Company is not responsible for how you choose to use the software. The decision to use the Company’s services is entirely at your own discretion, and you accept all associated risks.

4.2 The Company will not be liable for any agreements, illegal actions, negligence, or any form of harm or loss, including but not limited to the loss of data, income, reputation, or any other unforeseen losses.

4.3 Neither the Company, the software provider, nor any of our affiliates or partners will be held responsible for any losses, expenses, or damages resulting or assumed to result from:

• Any error on your part, such as entering incorrect information;
• Any fraud, misleading actions, or false activities;
• The Company’s decision to reject your deposit, refuse to open your account, or suspend or close your account;
• Delays in receiving or processing deposits, or withholding withdrawals to complete identity or other verification procedures;
• Using your account for purposes that may be considered illegal under applicable laws;
• Transactions carried out after correct input of your username and password;
• Unauthorized use of your personal data or account;
• Inability to access or use the Website for any reason;
• Any action or transaction carried out by a third party using your username and password;
• Poor quality of access (or lack of access) to the Website;
• Any event outside the Company’s direct control, including hardware or software issues (such as viruses), data transmission systems, telephone or communication services, or your internet service provider;
• Loss of transactions due to connection malfunctions or issues with third-party data transfer systems between you, the Company, or other payment processing entities;
• Unreceived electronic communications;
• Actions taken by the government or circumstances of force majeure;
• Participating in gambling or betting if it is illegal in your country of residence;
• Errors, omissions, bugs, or typos on the Website or within the software;
• Any direct or indirect consequences of your violation of the Terms.

5.1 The Company reserves the right to modify these Terms at any time at its sole discretion.

5.2 Any changes will take effect from the date specified in the updated Terms. It is your responsibility to regularly review the Terms for any updates each time you use the Website.

5.3 By continuing to use the Website after changes have been made, you agree to the updated Terms, regardless of whether you have been notified of the changes or reviewed them. If you do not agree with any of the changes, you must stop using the Website.

6.1 You can contact our customer support team through the contact form available on the website.

6.2 Complaints are handled by the customer support team and may be escalated to other departments within the company if the issue cannot be resolved immediately. You will be kept reasonably informed about the status of your complaint.

6.3 A “dispute” is defined as any complaint that:

• Relates to the outcome of a gambling transaction; or
• Has not been resolved at the first stage of the Company’s complaints procedure.

6.4 The Customer Support Team will provide an initial response to your query. If a complaint arises from the initial response, as defined above, you will be advised to submit a detailed written complaint for further review.

6.5 To comply with data protection laws and to verify the identity of the account holder submitting the complaint, you must provide:

• Your account username;
• Your full name as registered on the account;
• Your email address registered with the account;
• The subject line of the complaint should include the reason for the complaint;
• A detailed summary and explanation of the complaint;
• Specific dates and times related to the complaint.

6.6 Once the required information is received, the Complaints Resolution Committee will review your case and provide a response regarding the issue raised.

6.7 We will notify you of the outcome of your complaint within 10 (ten) days of receiving it. If the complaint is particularly complex and requires additional time for investigation, this period may be extended.

6.8 If you are dissatisfied with the resolution of your complaint by the Complaints Resolution Committee, you are welcome to explore further external dispute resolution options.

6.9 You acknowledge and agree that you are entering into a contract solely with the Company for the provision of all services available on the Website. You agree not to bring any claims or disputes against any third parties involved in the operation of the Website, including but not limited to software providers, game developers, payment providers, payment processors, and agents.

7.1 Some games may be restricted in certain jurisdictions due to game provider policies, which are subject to change. By playing these games, you confirm that you are not located in any of the restricted jurisdictions listed below.

7.2 NetEnt games are unavailable in the following countries: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Belgium, Botswana, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, Georgia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Italy, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sudan, Sweden, Switzerland, Ukraine, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, and Zimbabwe.

7.3 In addition to the above, the Planet of the Apes Video Slot is unavailable in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, and Ukraine.

7.4 The Vikings Video Slot is not available in the following countries: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, and the United States of America.

7.5 The Narcos Video Slot is not available in Indonesia and South Korea.

7.6 The Street Fighter Video Slot is unavailable in the following countries and regions: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, and Venezuela.

7.7 The Universal Monsters games (Dracula, Creature from the Black Lagoon, The Invisible Man) are only available in the following jurisdictions: Andorra, Armenia, Austria, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, and Ukraine.